Frequently Asked Questions

1. How do I get an application for an AERC evaluation report?

2. What is the procedure for an evaluation?

3. What if I have questions about my evaluation report after it is prepared?

4. What if the documentation I submit is insufficient?

5. Will my documents be returned?

6. What if I need two different types of evaluation report?

7. How can I make a payment to AERC?

8. How long will it take to prepare my evaluation report?

9. How many reports will the applicant receive at the time of evaluation?

10. How do I make a request for a copy of a previously prepared report?

11. What is the procedure if the documents presented are in a language other than English?

12. Does AERC evaluate work experience?

13. Can I submit my documents by courier service or in person?

14. Can I cancel my request for evaluation?

1. How do I get an application for an AERC evaluation report?

You may access an AERC application from this website (see applications); or you may call our office at (626) 339-4404 to request an application form or a facsimile.
Return to top


2. What is the procedure for an evaluation?

To request an evaluation report, you must complete an application form and submit it to us along with all required documentation and all applicable fees.  All documentation must be original or official (see applications).

We provide two types of evaluation reports:  General and Detailed.

Our application form and website detail what is included in each type of evaluation report.  If you have additional questions about which type of report to request, please contact us.  We recommend that you first contact the institution(s) to which you will be submitting the report to determine which type of report is required.
Return to top

3. What if I have questions about my evaluation report after it is prepared?

Any questions may be submitted in writing.  There is no fee to review your report within thirty days of the date it was prepared.  After thirty days, a $50.00 re-activation fee will be charged.
Return to top


4. What if the documentation I submit is insufficient?

AERC staff will contact you if we need additional documentation to prepare your report.

We will keep your file active for six months. If we don’t hear from you within six months we will inactivate your file. To re-activate your file after that time, there will be a $60.00 re-activation fee. If you do not request re-activation within six months, the documents will be destroyed and in such a case no refund will be processed.

Return to top


5. Will my documents be returned?

AERC will return all original documentation submitted by applicants for evaluation.  Documents sent directly to AERC by an academic institution become property of AERC.
Return to top


6. What if I need two different types of evaluation report?

If two different types of report are requested, two separate evaluation fees are required.
Return to top


7. How can I make a payment to AERC?

Payment must be in U.S. dollars, and be made by money order or check.  Money orders and checks must be made out to AERC.  All rush evaluations must be paid by money order.

If the money order or check is issued by a bank outside the U.S., it must contain the printed name of the U.S. bank with which the bank is affiliated.  AERC does not accept bank drafts or cash.

All fees are subject to change without notice.
Return to top

8. How long will it take to prepare my evaluation report?

Reports without rush service are usually prepared within an average of 15 to 20 business days from the date we receive all required documentation and fees.  However, if delay is unavoidable for further research, AERC will contact the applicant regarding the estimated time required to complete the evaluation.

AERC offers two types of rush service:

5-business days:  Available for all report types.  5-day rush reports are completed within five business days following receipt of all required documents (see fee schedule).

3-business days: Available for all report types. 3-day rush reports are completed within 3 business days following receipt of all required documents (see fee schedule).
Return to top

9. How many reports will the applicant receive at the time of evaluation?

One official evaluation report and one applicant copy are included in the report fee.  We will send the report to you unless instructed otherwise in the application form.

There is an additional fee for requesting additional copies (see fee schedule).

If you wish us to send a copy of the evaluation report to another party, please provide the complete mailing address in the application form.
Return to top

10. How do I make a request for a copy of a previously prepared report?

AERC can issue additional copies of previously prepared evaluation reports.  This service is available for reports prepared within the last four years starting in 2007. If the recommendations have been changed during these years, a new evaluation is required with the appropriate fees.   

To request additional copies of the evaluation report, you may use the “Request for Additional Official Copies Form” from this website or send a letter in writing stating name, address, country of records, original date of evaluation and forwarding mailing address.  Be sure to sign the request form.   We will issue the copies within ten business days of receiving your written request and the required fees.  For an additional fee of $20.00, copies will be issued within two business days.
Return to top

11. What is the procedure if the documents presented are in a language other than English?

We must receive English translations of all documents issued in a language other than English.  All translations must be prepared by a certified translator, English department of universities or court certified interpreter/translator. 

AERC also provides translations for an additional fee (see fee schedule).
Return to top

12. Does AERC evaluate work experience?

AERC only evaluates academic work and educational credentials.  We do not evaluate work experience.
Return to top


13. Can I submit my documents by courier service or in person?

You may submit your documents by courier service or by person at our physical address. We recommend to call the office for an appointment if you plan to submit your documents in person. The address is as follows:

American Education Research Corporation
382 East Rowland Street
Covina, CA   91723
Phone: (626) 339-4404 & (626) 339-4051


Return to top

14. Can I cancel my request for evaluation?

You may cancel your request for evaluation if the evaluation has not been processed. A minimum processing and cancellation fee of $50.00 will be charged. All returned documents will be mailed back by registered mail on applicants’ expense. No refund will be issued once the evaluation has been processed.
Return to top